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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Troy Robinson

September 7, 2023

5  out of  5 rating by Troy Robinson
"I would like to thank Vicki for helping me out with a problem I had...thank you again Vicki always a pleasure..."

Chris Haulsey

August 31, 2023

5  out of  5 rating by Chris Haulsey
"Always professional but takes the time to get to know what my needs are and makes suggestions on coverage that I should consider. I have been a customer now for more than 15yrs."

Beatrice Roseman

August 19, 2023

5  out of  5 rating by Beatrice Roseman

Jeff Shane

August 17, 2023

5  out of  5 rating by Jeff Shane
"Jonathan Hancock has been my State Farm agent for many years -- indeed, decades. He has been unfailingly responsive to all of our needs. I can't say enough about the quality of his operation. A special shout-out to Vicki McClenton, who is a delight to work with."

Benjamin Morgan

August 3, 2023

5  out of  5 rating by Benjamin Morgan
"My wife and I have been with State Farm for over 30 years in two different states. Due to our former agent retiring we were handed off to another agent who never bothered to introduce themselves. We heard of the quality care of Jonathan David Hancock through mutual acquaintances and sought to change. Best Decision Ever. We have never had such thorough guidance to navigate the necessity/benefits therein. Professional, Informative, Transparent and Trustworthy."


July 27, 2023

5  out of  5 rating by DEWAYNE WILCHER
"Jonathan is very thorough and professional. He explains my insurance coverage well during my annual policy audit and review. I recommend him highly."

Andre Galloway

July 11, 2023

5  out of  5 rating by Andre Galloway
"Miss Vicky was very helpful and very professional always smiling always had the information I needed for any of my questions... great great energy!!! Thank you again for being so helpful.... ."

Greg Robinson

June 9, 2023

5  out of  5 rating by Greg Robinson
"My customer service experience with Jonathan David Hancock was very good. My issue was taken care of in a timely manner and also gave me some advice on what to expect."

April Riche

June 6, 2023

5  out of  5 rating by April Riche
"I only have 3 things to say about Jonathan David Hancock…1) Thorough 2) Professional 3) Knowledgeable….and I love the bow ties!!!!"

Tasha Williams

June 2, 2023

5  out of  5 rating by Tasha Williams
"Jonathan Hancock and his team have been providing excellent service for me and my husband for years! If you have any insurance needs, give him a call today!!"

Timothy Talley

June 1, 2023

5  out of  5 rating by Timothy Talley
"I called Jonathan Hancock’s office today to request a change to my billing. I spoke with Vicki and she was very pleasant helping me to resolve the issue. Thank you Vicki…5 stars!"

John Adams

May 24, 2023

5  out of  5 rating by John Adams
"I would like to commend Vicki for her expertise and patience. Thanks to her, an issue that I was having with my previous agent has been resolved. State Farm should be very proud and should value a team member like Vicki. We need more people like her!"

Chester Pryor

May 22, 2023

5  out of  5 rating by Chester Pryor
"She was very informative"


May 18, 2023

5  out of  5 rating by fattboii
"Vicki does a wonderful job helping customers when ever there's a problem or concern."

Vince Barrett

May 17, 2023

5  out of  5 rating by Vince Barrett
"MY main man Jonathan Hancock's office has kept me rolling for many many years. But today and yesterday...miss VICKY is the MVP to me! She helped me out during a state trooper pul over by verifying some info over the phone. Thank you very much 🙏🏼🤗"

Amanda Dawson

May 5, 2023

5  out of  5 rating by Amanda Dawson
"I want to thank Vicki for her Excellent and Thorough customer service! She made everything easy and uncomplicated."

Sheila Barnes

May 4, 2023

5  out of  5 rating by Sheila Barnes
"Jonathan Hancock gives us excellent, fast, friendly service & really goes the extra mile to make sure all of our insurance needs are met. We've been with him for quite a while & we appreciate the personal care & concern he has for our family."

Timothy Harr

May 4, 2023

5  out of  5 rating by Timothy Harr
"Very thorough coverage review"

Yvonne Ealey

May 3, 2023

5  out of  5 rating by Yvonne Ealey
"With much gratitude I thank Vicky who is new to the organization but an old professional in providing services to me. I appreciate her going the second and third step in helping me to resolve a problem. Miss Vicky, your dedication is recognized."

Fern Moye

May 13, 2021

5  out of  5 rating by Fern Moye
"Love it."

tony c

July 25, 2019

3  out of  5 rating by tony c
"Local state farm insurance agency. Have used them for over 20 plus years."