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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Alexander Riche

Alexander Riche

February 19, 2026

5  out of  5
rating by Alexander Riche
"Jonathan has always been a very professional and informative agent. Each and every year, he reaches out to me to do my policy review. He advises me on ways that I can save money and be fully protected at the same time. I do take his advice to heart. I like that he DOES RETURN phone calls along with a phone message, text and email. You cannot go wrong with Jonathan as your agent!!"
We responded:
"Hello Alexander, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Hope you visit us again soon!"
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Clifton Hymes Jr

February 18, 2026

5  out of  5
rating by Clifton Hymes Jr
"Today was a very stressful day concerning premiums etc. on several of my accounts. Thanks to the young lady ( I'm thinking 🤔 Teniece, forgive me for the misspelling) helped me through and rid me of those. I appreciate her professionalism."
We responded:
"Thank you Mr. Hymes. I am glad my team member could assist you. Always reach to us whenever you need assistance. Thank you again."
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Raul Harrington Jr.

February 13, 2026

5  out of  5
rating by Raul Harrington Jr.
"Jonathan is always doing his best to give me and my family the best advice he can, and is always ready to answer any questions we might have. We'd recommend him to anyone looking for insurance."
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david sims

February 11, 2026

5  out of  5
rating by david sims
"Struggling to get info & direction..
Tenise offered support & assistance to speed up the process…. Anticipated gratitude awaits.."
We responded:
"David, I am so glad my team member was able to get you information you needed. Always give us a call whenever you need something. Thanks you again."
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Patricia McRae

January 10, 2026

5  out of  5
rating by Patricia McRae
"Very helpful, thank you."
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I.G. Traynham

January 2, 2026

5  out of  5
rating by I.G. Traynham
"Jonathan's office has always been very attentive and they always respond promptly to any concerns that I have."
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Tanya Woodyard

December 11, 2025

5  out of  5
rating by Tanya Woodyard
"Jonathan has always been very professional, knowledgeable and thorough about the business. He takes the time to ensure all questions are answered but more importantly that the customer understands what products are offered and what we’ve purchased. He is sincere about ensuring everything is covered and understood before the customer leaves the office.

On another note, he makes you feel like family. He genuinely cares about his clients. He is transparent and honest."
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darron witten

November 25, 2025

5  out of  5
rating by darron witten
"Very professional, polite, knowledgeable, explain the information clearly"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Khia Shaw-Webb

November 7, 2025

5  out of  5
rating by Khia Shaw-Webb
"Jonathan is a very thoughtful agent. He takes his time explaining your options and making sure they fit within your budget. Definitely recommend him as an agent!"
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James H

October 16, 2025

5  out of  5
rating by James H
"Jonathan is the reason I stay with State Farm. He's straight forward with the information and let you know where you are with insurance need. Not over or under selling any policies."
We responded:
"James, thank you so much for your review. we di appreciate you trusting us to protect you and your family over the years. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Peter Basch

October 1, 2025

5  out of  5
rating by Peter Basch
"We use Jonathan Hancock for all our insurance needs. He is great, knowledgeable, responsive… And a big shout out to Vicki who works for Mr. Hancock. She is the best!"
We responded:
"Dr.. Basch, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Calvin Parham

September 11, 2025

5  out of  5
rating by Calvin Parham
"Great customer service"
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Dawn Onley

September 11, 2025

5  out of  5
rating by Dawn Onley
"If you are in the market for an excellent insurance agent, I highly recommend Jonathan Hancock with State Farm. Jonathan has been my agent for nearly 20 years. He is trustworthy, dependable and he goes above and beyond to offer great service. This includes checking in yearly to ensure no adjustments are needed on any of my policies — and if so, giving me a variety of new options at different price points to choose from. He takes great care of his customers."
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Hope Gray

August 27, 2025

5  out of  5
rating by Hope Gray
"We have been customers of State Farm Insurance for more than 35 years. Mr. Jonathan Hancock has served as our agent for more than 20 years and is very professional, extremely knowledgeable regarding overall insurance needs, and provides outstanding guidance to help us make very informed decisions.

He has kept us updated on our insurance needs over the years and has always been willing to answer any questions or address any concerns when meeting with him in person, by phone, and/or email. We value his opinion on a multitude of insurance or financial-related issues. Mr. Hancock is the reason we remain State Farm customers and we look forward to our continued relationship with him as our agent for years to come."
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Latisha Rimpsey

August 21, 2025

5  out of  5
rating by Latisha Rimpsey
"I’ve been a customer with Jonathan & his team for almost 20 years, and as always, Jonathon provided excellent customer service and feedback with my current policies. He provided new & updated policy information & recommendations that would be best suited for me & my family. Thank you again for all of your support!! :)"
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Chad Berry

August 14, 2025

5  out of  5
rating by Chad Berry
"I have been a customer of Mr. Hancock for over 20 years and would not go anywhere else because he has been of great service to me and my family. He has always been very pleasant, professional, and informative, providing the best details and options tailored to my family’s needs."
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Francisco Guevara

July 16, 2025

1  out of  5
rating by Francisco Guevara
"I wish I could leave negative stars. Good luck trying to call this place and get help with issues in your policy. Lack of communication and policy changes from nowhere without notice. Definitely not recommended if you need quick service and great customer experience."
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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Phillip Renfrow

July 16, 2025

5  out of  5
rating by Phillip Renfrow
"I am always reminded of insurance matters that I have long forgotten when having this annual discussion with Jonathan. We always review value of reconstructing our dwelling should there be a major disaster which of course continues to worsen given climate change impact on weather patters.

Jonathan also continues to have good suggestions should we decide to expand our coverages or to think about how we might improve our children and grandchildren's lives as we age."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Patrick Means

June 27, 2025

5  out of  5
rating by Patrick Means
"Best customer service ever."
We responded:
"Thank you Patrick. We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Tom Sliter

June 18, 2025

5  out of  5
rating by Tom Sliter
"Very proactive and exceptionally service oriented."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Mike Allen

June 17, 2025

5  out of  5
rating by Mike Allen
"I absolutely love working with Vicki. We have a past history with another State Farm and I was very happy to hear her answer the phone when I called. Always pleasant and does her absolute best, every single time. Thanks Vicki"
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Stefan Coleman

June 4, 2025

5  out of  5
rating by Stefan Coleman
"I've been a client for years. Jonathan and his staff are extremely professional and personable. They're proactive with contacting me regarding any changes in the insurance market. Keeping me informed of best ways to secure my needs."
We responded:
"Thank you Stefan. It has been a pleasure to serve you and watch your family grow over the years. We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Elaine Hsrrod

May 28, 2025

5  out of  5
rating by Elaine Hsrrod
"Jonathan and Vikki are very polite and professional. Worked to get all available discount on my car insurance.😁"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Gennie Barnes

May 13, 2025

5  out of  5
rating by Gennie Barnes
"Vicki @ Jonathan Hancock State Farm’s office in Clinton, Md was very professional, she went above and beyond to help me get my issues resolved. I appreciate great customer service. Mrs Barnes"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Kee

May 6, 2025

5  out of  5
rating by Kee
"Great experience and service with Vicky"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"