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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Theo Tubby

January 9, 2025

5  out of  5
rating by Theo Tubby
"When all else fails John is always there ready to get the answers you need to help solve your problems"
We responded:
"Theo, thank you so much for the review. It is always my pleasure to help in any way I can. I do look forward to continuing to service your auto, home, life and paycheck protection needs. Please contact me if there is anything more you need. Make it a productive day."
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Asia Roberts

January 9, 2025

5  out of  5
rating by Asia Roberts
"Vicki did a great job switching my insurance over. Very patient, kind, and informative."
We responded:
"Thank you so much Asia for your review of our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to assist you with your auto, home, life insurance and paycheck protection insurance. We look forward to seeing you for your annual insurance audit to uncover additional discounts and savings. Thanks again."
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Akilah Parks

January 6, 2025

5  out of  5
rating by Akilah Parks
"Vicki at State Farm was very pleasant to work with on our new home and auto policies!!!! She helped us save a lot of money! Her customer service was amazing and she was extremely knowledgeable and provided clear, easy to understand explanations on both policies!!! On two separate occasions, she said she would return a call and she followed up as promised!!! You do not find that very often these days. We highly recommend this State Farm office and more specifically Vicki!!! Thanks again Vicki!!!!!"
We responded:
"Thank you so much Akilah for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your auto,home and life insurance needs"
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Sandy Rozes

December 3, 2024

4  out of  5
rating by Sandy Rozes
"Vicki is amazing and her customer service is top tier!"
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David Davis (Bishop Davis)

November 12, 2024

5  out of  5
rating by David Davis (Bishop Davis)
"Ricky McClinton was the agent broker who worked with me this morning in my insurance inquiry for replacing my current insurance company which is going out of business. I found her professional, pleasant, and profession."
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Louis Winston

July 22, 2024

5  out of  5
rating by Louis Winston
"Whatever my insurance needs I always receive excellent customer service from my agent Johnathan Hancocks office. I want to especially recognize Vicki for her attentiveness and professionalism in making sure I was getting the best possible rates for my car insurance."
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Corey B

June 20, 2024

3  out of  5
rating by Corey B
"Customer service was good. Called and received a quote for auto insurance. Was given a quote and deceided to start a policy. Policy was from January-June. In April received a letter stating that my rate was going to increase by 200 a month. State Farm stated I added a yourthful driver, problem is driver was added when the policy was started in January so why wait until April to raise the rate. Was never given a good answer."
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Chad Clarke

June 13, 2024

5  out of  5
rating by Chad Clarke
"I meant with Mr. Hancock to talk about my insurance accounts in his office and he was real good. He explained somethings to me about lawsuits and taking out a different policy for and on my son and it made a lot of sense to me.. thank you Mr. Hancock on your knowledge and for having Vicki working in your office. I give your office a 5 star.."
We responded:
"Thank you so much Chad. Great meeting with you. I am glad we could help you understand how to better protect your assets and protect your family."
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Karell Jay

June 4, 2024

5  out of  5
rating by Karell Jay
"Hunter was the best he worked with me through every car I had him quote for me very outstanding work definitely recommend"
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Brenda Marshall

June 4, 2024

4  out of  5
rating by Brenda Marshall
"I met with Jonathan Hancock to go over my insurance policies (home and car). Mr. Hancock was very knowledgeable in all aspects governing both of my policies. He shared some very good information. I appreciate his time and knowledge in explaining all areas."
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Latonia

May 30, 2024

5  out of  5
rating by Latonia
"Vickie was very professional and efficient."
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Troy Robinson

May 23, 2024

5  out of  5
rating by Troy Robinson
"I would like to thank Vicki for helping me out with a problem I had...thank you again Vicki always a pleasure..."
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Greg Robinson

May 22, 2024

5  out of  5
rating by Greg Robinson
"My customer service experience with Jonathan David Hancock was very good. My issue was taken care of in a timely manner and also gave me some advice on what to expect. If you are looking for an insurance agent. I highly recommend Jonathan Hancock."
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Monica Mitchell

May 14, 2024

5  out of  5
rating by Monica Mitchell
"I have been with State Farm for over 20 years! Mr. Hancock is so great and caring! Ms.Vicki is soooo kind! Every convo will start and end with a laugh and smile. She also takes care of my matters asap! Thank you sooo much Ms. Vicki! Great job! God Bless🙏🙂"
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420 EsKi

April 29, 2024

5  out of  5
rating by 420 EsKi
"Ms. Vikki was Awesome. Very polite and respectful. Made sure I was well informed and taken care of. She got everything done in no time making the transaction a very fast and smooth one. I will definitely be recommending family and friends‼️ thanks again for a great experience ‼️"
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Deborah Tominack

April 19, 2024

5  out of  5
rating by Deborah Tominack
"Jonathan provided a very detailed explanation of my home and auto coverage and patiently answered all my questions."
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Gwendolyn Harris

April 19, 2024

5  out of  5
rating by Gwendolyn Harris
"All ways there when you need him I know he will take care of all my insurance issues 👍🏽👍🏽👍🏽"
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Raul Harrington Jr.

April 16, 2024

5  out of  5
rating by Raul Harrington Jr.
"Jonathan is always doing his best to give me and my family the best advice he can, and is always ready to answer any questions we might have. We'd recommend him to anyone looking for insurance."
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Baa Pedi Reyay

April 16, 2024

5  out of  5
rating by Baa Pedi Reyay
"Thank you Vicki for helping me resolve my issue with my account. You are much appreciated and I will share my experience with friends and family."
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slysteve51

April 11, 2024

5  out of  5
rating by slysteve51
"Mr. Hancock has been my State Farm Agent for over two decades. He has always been prompt, knowledgeable and customer service oriented. I would highly recommend him to anyone who is in need of first class auto, home, and financial investment services."
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George Banks

April 3, 2024

5  out of  5
rating by George Banks
"I spoke with Vicki, who promptly and graciously answered my questions and provided the insurance forms required for my signature."
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Calvin Bowman

March 28, 2024

4  out of  5
rating by Calvin Bowman
"After speaking with Vicki today all my concerns were resolved. I feel like she advocates for my best interests!"
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Wanda

March 21, 2024

5  out of  5
rating by Wanda
"After speaking with Ms. Vicki McClenton (State Farm/John David Hancock, Agent) I had a much better understanding of processing my claim. Ms. McClenton was very patient, knowledgeable, friendly and professional. Mr. Jonathan Davis Hancock and Ms. Vicki McClenton are personable, knowledgeable, and easy to work with. They ensure that you are informed about your car and life insurance options. No pressure."
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Cecelia Briscoe

February 29, 2024

5  out of  5
rating by Cecelia Briscoe
"Vicki was very helpful and polite. Nobody wants to put on hold for a long period of time, my call was complete within a 5 minute time span. Keep up the great work Vicki!!!!"
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R Tatum

February 20, 2024

5  out of  5
rating by R Tatum
"We just had a great insurance review with Mr. Hancock. He thoroughly covered our home and autos and left us with a number of questions that we need to address to make sure all our coverages are sufficient. I have my insurance with Mr. Hancock for decades. He and his office have always provided good service and reliable advice."