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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jackquline Wilcher

March 2, 2026

5  out of  5
rating by Jackquline Wilcher
"Jonathan Hancock is hands down the BEST State Farm representative we’ve worked with! His professionalism, responsiveness, and attention to detail are unmatched. He took the time to thoroughly explain our coverage options and made sure we felt confident in every decision. What truly sets Jonathan apart is his commitment to customer service — he is proactive, knowledgeable, and genuinely cares about protecting his clients. If you’re looking for someone who is trustworthy, reliable, and goes above and beyond, Jonathan Hancock is your guy. Highly recommend!"
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Kathy Pope Belfield

March 2, 2026

5  out of  5
rating by Kathy Pope Belfield
"I have been with State Farm for over 40 years and very pleased with the advice, support, guidance and outcome. Jonathan Hancock should receive Agent of the Year. He’s very knowledgeable and committed to his clients. I am a very satisfied customer!"
We responded:
"Greetings Kathy, Thanks so much for taking the time to share your positive experience! We're thrilled that you had a great experience at our location. Please reach out to us with any additional questions or comments! See you next time!"
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Alexander Riche

February 19, 2026

5  out of  5
rating by Alexander Riche
"Jonathan has always been a very professional and informative agent. Each and every year, he reaches out to me to do my policy review. He advises me on ways that I can save money and be fully protected at the same time. I do take his advice to heart. I like that he DOES RETURN phone calls along with a phone message, text and email. You cannot go wrong with Jonathan as your agent!!"
We responded:
"Hello Alexander, We appreciate the time you took to give us such a great rating! Hearing that your experience went well really makes our day. We hope to become one of your favorites. Let us know what we need to do to earn your continued loyalty. Hope you visit us again soon!"
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Raul Harrington Jr.

February 13, 2026

5  out of  5
rating by Raul Harrington Jr.
"Jonathan is always doing his best to give me and my family the best advice he can, and is always ready to answer any questions we might have. We'd recommend him to anyone looking for insurance."
We responded:
"Raul, thank you so much for your review. Please feel free to contact us whenever we can be of further assistance. We look forward handling all of your insurance needs.Regards,"
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david sims

February 11, 2026

5  out of  5
rating by david sims
"Struggling to get info & direction.. Tenise offered support & assistance to speed up the process…. Anticipated gratitude awaits.."
We responded:
"David, I am so glad my team member was able to get you information you needed. Always give us a call whenever you need something. Thanks you again."
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Joe Joe

January 20, 2026

5  out of  5
rating by Joe Joe
"Honestly..these people are the best INSURANCE AGENTS that I have ever met. This guy JONATHAN DAVID HANCOCK and his staff with MISS VICKY is PROFESSIONALISM at its's finest!! Anytime I have a problem with receiving letters from the MVA OR ANYTHING THAT HAS SOMETHING TO DO WITH MY POLICY THATS CRAZY OR SOMETHING THAT I DONT UNDERSTAND...THERE IS NO HESITATION FROM THEM!!THEY STEP UP AND STEP FORWARD TO HELP ME LIKE NO OTHER INSURANCE COMPANY I HAVE EVER BEEN WITH!! HONESTLY THEY ARE THE DEFINITION OF PROFESSIONALISM!! JONATHAN DAVID HANCOCK AND MISS VICKY AND EVERYBODY ELSE WHO WORKS THERE...puts the CAPITOL "P" IN Professionalism and I feel so Blessed to have them as my STATE FARM INSURANCE AGENTS AND REPRESENTATIVES!! THANKYOU FOR ALL YOU CONTINUE TO DO FOR ME AND HAVE DONE FOR ME OVER THESE YEARS !! LOVE YA'LL!!"
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Linda Curtis

January 12, 2026

5  out of  5
rating by Linda Curtis
"We are quite satisfied with Mr Hancock and his staff. They are all helpful, knowledgeable, friendly and responsive to any questions we have. We highly recommend Mr Hancock and State Farm for all of your insurance needs."
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I.G. Traynham

January 2, 2026

5  out of  5
rating by I.G. Traynham
"Jonathan's office has always been very attentive and they always respond promptly to any concerns that I have."
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Patricia Doby

December 23, 2025

5  out of  5
rating by Patricia Doby
"Thank you for always being there in my time of need you have handled our home policy for over 30 years looking forward to adding other Protection you offer this year. And you assistant Vicky was great and very helpful today. May God bless you all 🙏♥️♥️♥️"
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Tanya Woodyard

December 11, 2025

5  out of  5
rating by Tanya Woodyard
"Jonathan has always been very professional, knowledgeable and thorough about the business. He takes the time to ensure all questions are answered but more importantly that the customer understands what products are offered and what we’ve purchased. He is sincere about ensuring everything is covered and understood before the customer leaves the office. On another note, he makes you feel like family. He genuinely cares about his clients. He is transparent and honest."
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darron witten

November 25, 2025

5  out of  5
rating by darron witten
"Very professional, polite, knowledgeable, explain the information clearly"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Khia Shaw-Webb

November 7, 2025

5  out of  5
rating by Khia Shaw-Webb
"Jonathan is a very thoughtful agent. He takes his time explaining your options and making sure they fit within your budget. Definitely recommend him as an agent!"
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James H

October 16, 2025

5  out of  5
rating by James H
"Jonathan is the reason I stay with State Farm. He's straight forward with the information and let you know where you are with insurance need. Not over or under selling any policies."
We responded:
"James, thank you so much for your review. we di appreciate you trusting us to protect you and your family over the years. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Peter Basch

October 1, 2025

5  out of  5
rating by Peter Basch
"We use Jonathan Hancock for all our insurance needs. He is great, knowledgeable, responsive… And a big shout out to Vicki who works for Mr. Hancock. She is the best!"
We responded:
"Dr.. Basch, Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Cheryl Holmes

September 29, 2025

5  out of  5
rating by Cheryl Holmes
"Jonathan is great. My family and I have been with him for over 25 years. My mother and I recently sat down with him and he explained our policies in plain English and advised on his recommendations without sounding sales-y. It was a great meeting and I left feeling knowledgeable about my coverage and Statefarm."
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Rodney Drummond

September 11, 2025

5  out of  5
rating by Rodney Drummond
"Vickie was great at helping me today with quick responses."
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Calvin Parham

September 11, 2025

5  out of  5
rating by Calvin Parham
"Great customer service"
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Dawn Onley

September 11, 2025

5  out of  5
rating by Dawn Onley
"If you are in the market for an excellent insurance agent, I highly recommend Jonathan Hancock with State Farm. Jonathan has been my agent for nearly 20 years. He is trustworthy, dependable and he goes above and beyond to offer great service. This includes checking in yearly to ensure no adjustments are needed on any of my policies — and if so, giving me a variety of new options at different price points to choose from. He takes great care of his customers."
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Hope Gray

August 27, 2025

5  out of  5
rating by Hope Gray
"We have been customers of State Farm Insurance for more than 35 years. Mr. Jonathan Hancock has served as our agent for more than 20 years and is very professional, extremely knowledgeable regarding overall insurance needs, and provides outstanding guidance to help us make very informed decisions. He has kept us updated on our insurance needs over the years and has always been willing to answer any questions or address any concerns when meeting with him in person, by phone, and/or email. We value his opinion on a multitude of insurance or financial-related issues. Mr. Hancock is the reason we remain State Farm customers and we look forward to our continued relationship with him as our agent for years to come."
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Latisha Rimpsey

August 21, 2025

5  out of  5
rating by Latisha Rimpsey
"I’ve been a customer with Jonathan & his team for almost 20 years, and as always, Jonathon provided excellent customer service and feedback with my current policies. He provided new & updated policy information & recommendations that would be best suited for me & my family. Thank you again for all of your support!! :)"
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Robin L Mahoney

July 29, 2025

5  out of  5
rating by Robin L Mahoney
"Jonathan and his team are always customer focused, professional, and responsive. In providing policy assistance, support in new coverage areas, and multi discounts. I am very pleased with the services I have received from Jonathan and State Farm."
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Kumiah Harrison

July 24, 2025

5  out of  5
rating by Kumiah Harrison
"I’ve been a client of Jonathan’s for nearly 30 years, and in all that time, he has consistently been the most dedicated, knowledgeable, and kind insurance professional I’ve ever worked with. He always takes the time to answer my questions and is incredibly responsive. Whenever an issue arose, Jonathan found a way to minimize the impact on my insurance costs. He’s a well-respected professional, and it’s been a true pleasure having him as my insurance agent. I highly recommend Jonathan!"
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Francisco Guevara

July 16, 2025

1  out of  5
rating by Francisco Guevara
"I wish I could leave negative stars. Good luck trying to call this place and get help with issues in your policy. Lack of communication and policy changes from nowhere without notice. Definitely not recommended if you need quick service and great customer experience."
We responded:
"We’re sorry to hear that your experience with our State Farm office fell short of your expectations. We take your feedback seriously and would like the opportunity to make it right. Please reach out to us directly so we can work towards a resolution."
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Phillip Renfrow

July 16, 2025

5  out of  5
rating by Phillip Renfrow
"I am always reminded of insurance matters that I have long forgotten when having this annual discussion with Jonathan. We always review value of reconstructing our dwelling should there be a major disaster which of course continues to worsen given climate change impact on weather patters. Jonathan also continues to have good suggestions should we decide to expand our coverages or to think about how we might improve our children and grandchildren's lives as we age."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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debbie woolen

July 11, 2025

5  out of  5
rating by debbie woolen
"I spoke with Jonathan concerning my auto insurance. He definitely resolved concern.He has been my state farm representative for many years. I have always Received excellent service and great advice whether car or llife insurance...Very knowledgeable of every aspect of Insurance... A agent who cares about his clients."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"